1.HOW DO I ADD A DISCOUNT OR PROMOTION CODE?
2.WHY ISN'T MY DISCOUNT CODE WORKING?
Code still not working? Email our team at firstname.lastname@example.org, we can help troubleshoot from there!
3.CAN I CHANGE MY DELIVERY ADDRESS?
We understand that you may now need to amend your delivery addresses.And we can do it for you if the order hasn't been processed or shipped.If you need to amend the delivery addresses, please email to email@example.com.
4.SO WHAT IF I’M NOT THERE TO RECEIVE MY PACKAGE?
If you can’t change your delivery address, and no one else can accept the delivery, it will be returned to us and you’ll be refunded in full. The courier may leave your order in a safe place at the address if it’s student accommodation or your place of work, for example, so we’ve extended the returns period to accommodate for that!
5. I WANT TO CANCEL MY ORDER.
We process orders quickly, so we’ll do our best to help you with any changes or cancellations before your order starts making moves. Please send us a note as soon as possible to firstname.lastname@example.org if you want to cancel the order. we can't do the exchange/cancel if the item has been shipped.
6.HOW LONG DOES IT TAKE MY ORDER TO ARRIVE? CAN IT BE EXPEDITED?
We're sorry to tell you that we don't offer a expedited shipping option.We offer Standard Shipping (3-15 business days).Usually the package will be delivered in a week. Very quick! Once the order has shipped, we will email your tracking number and tracking website.We are not responsible for delays caused by the customs department in your country.
7.WHY IS MY ORDER TAKING LONGER TO PROCESS THAN NORMAL?
It typically takes 1-3 days to process your order. If your package exceeds the standard processing period, it's normally due to the fact that a particular item(s) requires a longer processing time.If you wish to receive the other items in your order ASAP, you may cancel the item(s) for a refund, so the remaining products can be shipped out immediately. You can also contact Customer Service to assist with issuing a separate shipment.
8.WHAT DO I DO IF I HAVE MISSING ITEMS IN MY ORDER?
If something is still missing, please contact us immediately at email@example.com
9.WHAT DO I DO IF I RECEIVED A DEMAGED/WRONG ITEM ?
Please contact us immediately at firstname.lastname@example.org and attach some photos or video of the item for reference.MORE QUESTIONS?
Please contact us directly at email - email@example.com